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Booking Terms & Conditions

1. General Information

  • These terms govern the booking of services provided by Tujuan Group Sdn. Bhd.

  • By making a booking, you agree to these terms.

2. Booking Process

  • Bookings can only be made online via our official website, www.tujuangroup.com

  • A confirmation email will be sent upon successful booking.

3. Payment Terms

  • Full payment is required at the time of booking.

  • Accepted payment methods include Credit/Debit Cards, Grabpay, FPX & Duitnow QR.

4. Non-Cancellable Bookings

  • All bookings made with Tujuan Group Sdn. Bhd. are final. Once your booking is confirmed, it cannot be cancelled.

5. Rescheduling Policy

  • Bookings can be rescheduled up to 2 weeks prior to the original booking date.

  • You can easily reschedule your booking directly on our website.

  • Requests for rescheduling made less than 2 weeks before the booking date will not be accommodated.​

6. Liability

  • Tujuan Group Sdn. Bhd. is not liable for any injuries, losses, or damages incurred during the service.

  • Customers are responsible for their personal belongings.

7. Force Majeure

  • Tujuan Group Sdn. Bhd. is not liable for any failure to perform due to events beyond our control (e.g., natural disasters).

8. Privacy Policy

  • Information collected during the booking process will be handled in accordance with our privacy policy.

9. Amendments

  • Tujuan Group Sdn. Bhd. reserves the right to amend these terms and conditions at any time.

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Contact Information

For any questions regarding these terms, please contact us at +6014-6461610

Refund Policy

1. General Policy

All sales are final. Once a booking is made, we do not offer refunds except in specific circumstances outlined below.

2. Eligible Refund Circumstances

Refunds may be considered under the following conditions:

  • Service Cancellation by Tujuan Group Sdn. Bhd.: If we are unable to provide the service you booked due to unforeseen circumstances (e.g., natural disasters, electric cut), a full refund will be issued.

  • Booking Errors: If there was an error in your booking that was not caused by you, a refund will be provided.

3. Non-Refundable Items

The following items and services are non-refundable:

  • No-Show to your bookings.

  • Any cancellations made

  • Services rendered and completed.

4. Requesting a Refund

To request a refund under the eligible circumstances, please contact us within 7 days of the event. Include your booking details and reason for the request.

5. Processing Time

If a refund is approved, please allow 14 business days for the refund to be processed back to the original payment method.

6. Amendments

Tujuan Group Sdn. Bhd. reserves the right to amend this refund policy at any time. Changes will be posted on our website.

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Contact Information

For any questions regarding this refund policy, please contact us at +6014-6461610

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