top of page

Five Palms Villa Rental Terms & Conditions

1. Booking & Payment

  • A booking is confirmed only after payment of full amount.

  • Accepted payment methods include Bank Transfer or DuitNow QR.

​

2. Check-In & Check-Out

  • Check-in time: 1PM onward

  • Check-out time: By 11AM

  • Early check-in or late check-out is subject to availability and may incur a fee.

​

3. Security Deposit

  • A refundable security deposit of RM500 is required upon check-in.

  • This deposit will be refunded within 3 working days after check-out, provided there is no damage, loss, or violation of house rules.

​

4. House Rules

  • No smoking inside the villa.

  • No pets allowed.

  • No events or large parties allowed without prior approval from management.

  • No pork or non-halal cooking on the properly

  • No fireworks

​

5. Cancellations & Refunds​​

  • Cancellations are non-refundable.

  • No-shows will be charged the full amount.

​

6. Use of Facilities & Risk Acknowledgment

  • Use of all facilities (including the pool, outdoor areas, BBQ pit, etc.) is at your own risk.

  • Children must be supervised at all times, especially around water or elevated areas.

  • Five Palms Villa shall not be held liable for any accidents, injuries, loss of property, illness, or death that occurs during your stay, whether inside the villa, on the grounds, or during the use of any amenities.

​

7. Liability Waiver

  • Guests agree that they are staying at Five Palms Villa at their own risk.

  • We are not responsible for:

    • Accidental injuries, falls, drowning, or any health emergencies.

    • Loss, theft, or damage of personal belongings.

    • Death or serious injury resulting from negligence, unsafe behavior, failure to follow house rules, or unforeseeable incidents.

​

8. Force Majeure

We are not liable for cancellations or interruptions due to circumstances beyond our control, including but not limited to natural disasters, power outages, fire, flood, pandemic restrictions, or government actions.

​

9. Privacy

We respect your privacy. Personal data collected for bookings will be used solely for communication and management purposes and will not be shared.

​

10. Acceptance

By confirming your reservation making payment, you acknowledge that you have read, understood, and agreed to all the above Terms & Conditions. Five Palms Villa reserves the right to amend these terms at any time without prior notice.

bottom of page