Five Palms Villa Rental Terms & Conditions
By confirming a direct booking and making payment, the booking guest acknowledges that they have read, understood, and agreed to the following Terms & Conditions.
1. Booking and Payment
• A booking is confirmed only after full payment and the required security deposit have been received.
• Accepted payment methods include bank transfer.
• The booking guest must provide accurate contact information and the total number of guests staying at the villa.
2. Check-In and Check-Out
• Standard check-in time is from 3PM.
• Standard check-out time is by 12PM.
• Early check-in and late check-out must be requested in advance and are subject to availability and approval.
• Approved early check-in or late check-out will be charged at RM100 per additional hour.
• Guests must not enter the villa before the approved check-in time.
• Unauthorized late check-out may result in additional charges.
3. Security Deposit
• A refundable security deposit of RM500 is required for all direct bookings.
• The security deposit will be returned within two (2) working days after check-out, following an inspection of the villa.
• The deposit will be refunded in full provided there is no damage, missing property, excessive cleaning, unauthorized activity, unpaid charges, or breach of these Terms & Conditions.
• Any deductions will be communicated to the booking guest together with the reason for the deduction.
• If the cost of damage, loss, cleaning, or other charges exceeds the security deposit, the booking guest will remain responsible for the outstanding amount.
4. Guest Capacity and Sleeping Arrangements
• The maximum permitted occupancy is 20 guests, including adults and children.
• Standard beds and bedding are available for up to 15 guests.
• Additional guests above 15 will be accommodated using floor mattresses.
• Only registered guests are permitted to stay at or use the villa.
• Additional visitors are not permitted without prior written approval from management.
• The booking guest is responsible for ensuring that all guests comply with these Terms & Conditions.
5. Events and Gatherings
• The villa is provided for accommodation purposes only.
• Events, large parties, functions, commercial activities, and unauthorized gatherings are not permitted inside or around the villa.
• A separate event space is available on-site and must be booked independently.
• Any event or gathering must receive prior written approval and may be subject to separate charges, conditions, and deposits.
6. House Rules
Guests must observe the following rules throughout their stay:
• No smoking or vaping inside the villa.
• No pets are permitted.
• Pork, non-halal food, and non-halal cooking are not permitted anywhere within the villa premises.
• Fireworks, firecrackers, sky lanterns, open flames, and hazardous materials are strictly prohibited.
• Please maintain reasonable noise levels and be considerate of neighbouring properties.
• Do not take any furniture, appliances, kitchenware, towels, decorations, amenities, or other items out of the villa.
• If any mattresses, furniture, decorations, or household items are moved, they must be returned to their original locations before check-out.
• Guests must not enter locked cupboards, storage rooms, staff areas, or other restricted areas.
• Illegal activities and prohibited substances are strictly forbidden.
7. Cleanliness and Property Care
• Guests must keep the villa reasonably clean and tidy throughout their stay.
• Rubbish must be placed in the designated bins.
• Used kitchenware and cooking equipment should be washed after use.
• Guests must not leave excessive rubbish, food waste, stains, decorations, or unrelated items behind.
• Additional cleaning charges may apply if the villa requires cleaning beyond a normal turnover service.
• Guests are responsible for any damage caused by themselves, their visitors, or members of their group.
8. Kitchen and BBQ Facilities
• Guests may use the kitchen and BBQ facilities during their stay.
• Food ingredients, seasonings, cooking oil, charcoal, and BBQ grill nets are not provided.
• Guests must bring their own halal ingredients and BBQ supplies.
• The BBQ area and cooking equipment must be left clean and safe after use.
• Guests must ensure that all flames and charcoal are fully extinguished after use.
11. Personal Belongings
• Guests are responsible for their own valuables and personal belongings.
• Five Palms Villa is not responsible for the loss, theft, or damage of personal belongings left inside vehicles, inside the villa, or elsewhere on the property, except where liability cannot legally be excluded.
• Any items found after check-out will be held temporarily. Delivery or courier costs for returning lost items will be borne by the guest.
12. Cancellations, No-Shows and Date Changes
• Payments made for confirmed direct bookings are non-refundable unless otherwise agreed in writing.
• No-shows will be charged the full booking amount.
• Requests to change booking dates are subject to availability and management approval.
• Any approved date change may be subject to price differences and administrative charges.
• Early departure does not qualify for a refund for unused nights.
13. Damage, Misconduct and Termination of Stay
Management reserves the right to end the stay without refund if guests:
• Exceed the approved guest capacity;
• Hold an unauthorized event or party;
• Cause excessive noise or disturbance;
• Damage or misuse the property;
• Engage in illegal, dangerous, or abusive behaviour; or
• Commit a serious or repeated breach of these Terms & Conditions.
Guests may also be responsible for any resulting damage, cleaning, security, enforcement, or other reasonable costs.
14. Service Interruptions and Force Majeure
Tujuan Group will make reasonable efforts to maintain all advertised facilities.
However, management is not responsible for interruptions caused by circumstances beyond its reasonable control, including power or water disruption, internet interruption, severe weather, natural disasters, fire, flood, government restrictions, or emergency repairs.
Where reasonably possible, guests will be informed of significant disruptions and appropriate assistance will be provided.
15. Privacy
Personal information collected for direct bookings will be used for reservation management, guest communication, payment administration, security, and legal or operational purposes.
Information will not be shared with unrelated third parties except where required to process the booking, provide services, prevent fraud, protect the property, or comply with legal obligations.
16. Acceptance of Terms
By confirming the reservation and making payment, the booking guest confirms acceptance of these Terms & Conditions on behalf of all guests included in the booking.
These Terms & Conditions may be updated from time to time. The version provided or displayed at the time the booking is confirmed will apply to that reservation.
For any questions or clarification, please contact Tujuan Group before completing your booking.